Upcoming Events and Courses

Interested in hiring us for a speaking engagement, course, quality assurance evaluation, or other event? Click here to contact us.


Post Falls, ID
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public Safety Instructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Williamston, NC
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public Safety Instructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days. 





Winston Salem, NC
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Winston Salem, NC
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Columbia, MO
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public Safety Instructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Delphi, IN
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Georgetown, OH
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Franklin, IN
Best Practices of a CTO: Training the Adult Learner

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

During an 8-hour training session, we will revisit and refresh the minds of your current and futureCTOs. As the greatest initial influence of new telecommunicators and as a representative of youragency, we will discuss the vital role of setting the standard and direction of your communicationscenter. From the first orientation, including phased training, documentation, and grading, wewill work through proven best practices from experienced CTOs and supervision. Training adultlearners is always a challenge, adding the factors of a high stressed work environment, thechallenge reaches nearly impossible levels, all while meeting the needs for adult learners whilealso meeting the needs and demands of a successful CTO Training Program.




Natick, MA
A Helping Hand, Peer Support in Your Communications Center

Starts 08:00 AM (local time)
Ends 08:00 PM (local time)

We are the FIRST responders. Call after call, day after day, we listen to people experience the worst day of their entire lives. But at the end of the day who takes care of us and who do we turn to? Learning to take care of each other is crucial in our industry. Therefore, having the tools and resources at hand when your team is in crisis or after a critical incident can make a huge difference in the health and well-being of you center. In this class, through instruction, hands on exercises and scenario training, you will learn how to set up a peer support team, learn debriefing and defusing skills, suicide awareness, listening skills and compassion fatigue.