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Sessions: "The Power of Resilience: How to Thrive in 9-1-1" & "Positive Interaction with Difficult People"

Adam Timm

Adam Timm is a bestselling author and keynote speaker on the topics of personal resilience and peak performance for 9-1-1 telecommunicators. He shares proven tools that work. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his training company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.

Adam learned course design and adult learning theory through the California POST Instructor Development Institute, and has designed and presented POST-certified training classes since 2012. Participants praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels nearly 200 days a year presenting training classes and conference sessions across the country.

He is a board-certified stress management consultant and the author of two books, including the #1 bestseller, Stress Is Optional! How to Kick the Habit, and the popular, Dispatcher Stress: 50 Lessons on Beating the Burnout.  Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.

Recent speaking engagements in the 9-1-1 field:
APCO 2016 Western Regional Conference
California 2016, 2017 NENA Annual Conference
Colorado 2016 NENA Annual Conference
Florida NENA/APCO Conference 2017
Michigan NENA Annual Conference – 2015, 2016, 2017
Michigan NENA/APCO Spring Conference – 2016
Minnesota APCO/MN Sheriffs Association 2016 Spring Training Event
New Jersey NENA Conference & Symposium 2017
Texas APCO 2016 Fall Symposium
Texas NENA/APCO Joint Annual Conference – 2015, 2016, 2017


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