Day 1 & 3: "A Victim's Plea; Meeting Expectatons" Nathan Lee, founder and President of the Denise Amber Lee Foundation, and Ryan Chambers, Public Safety Instructor for the Denise Amber Lee Foundation, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Repeating 8 Hour Presention held two separate days. July 31, 2018 & August 2nd, 2018

Day 2: "Best Practices of a Successful CTO; Training the Adult Learner" During this 8-hour training session, Ryan Chambers, Public Safety Instructor for the Denise Amber Lee Foundation, will revisit and refresh the minds of your CTOs.  As the greatest initial influence of new telecommunicators and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center.  From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and supervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly impossible levels, all while meeting the needs for adult learners while also meeting the needs and demands of a successful CTO Training Program.

Hotel Information-There is a special hotel rate for event for those needing overnight accommodations. 

Holiday Inn Express & Suites

2505 W. Roosevelt Blvd.

Monroe, NC 28110

(704)774-1779